Answers to common questions about orders and products. If you can’t find what you need, email support@redkitlabs.com.
Orders
Where is my order?
Log in to your account and open Orders. Once your order ships, the tracking number and link appear there and in your dispatch email. If you checked out as a guest, the tracking link is in the dispatch email.
Can I change or cancel my order?
Yes, until it ships. Email support@redkitlabs.com with your order number as soon as possible. Once an order has shipped, you can return it under our returns policy.
Which currency will I pay in?
The currency shown at checkout. Use the USD / EUR switch at the top of any page to change it before you check out.
Do prices include VAT or sales tax?
Tax is calculated at checkout from your delivery address and shown before you pay. Business customers with a valid EU VAT number can ask us about reverse-charge invoicing.
Can I get an invoice?
Yes. An invoice is available for every order in your account. For a quote before ordering, see business orders.
Products
Where can I find setup guides and firmware?
Each manufacturer publishes its own documentation and firmware. These are the main ones:
- Hak5 (WiFi Pineapple, USB Rubber Ducky, Bash Bunny, Shark Jack, Packet Squirrel, LAN Turtle, Key Croc): docs.hak5.org
- Proxmark 3 and 5, Chameleon (RFID Research Group): github.com/RfidResearchGroup/proxmark3
- Flipper Zero: docs.flipper.net
- HackRF and other Great Scott Gadgets tools: hackrf.readthedocs.io
My device doesn’t start or behaves strangely
Most devices have a recovery or factory reset mode that reinstalls the firmware. The steps are in the manufacturer’s documentation above. If that doesn’t help, email support@redkitlabs.com with your order number and a description of what happens, and we will help or arrange a replacement under our warranty policy.
Is this product legal where I live?
That depends on the product and your country, especially for radio transmitters and lock picks. Please read our lawful use policy and check your local rules before ordering. We can’t give legal advice.
Is this a genuine product?
Yes. See our genuine hardware policy.