Last updated: 2 November 2026
Customers in the European Union and United Kingdom
If you buy as a consumer and live in the EU or UK, you have the right to cancel your order within 14 days of receiving it, without giving a reason. To cancel, email support@redkitlabs.com with your order number, or use the model withdrawal form below. Send the products back within 14 days of telling us.
We refund the price of the products and the standard delivery cost within 14 days of the day you tell us you are cancelling. We may hold the refund until we have received the products back, or you have sent us proof that you returned them, whichever happens first. We refund using the same payment method you used. You pay the cost of sending the products back.
You may open and test a product as you would in a shop. If a product is returned with more wear than that, or with parts or packaging missing, we may reduce the refund to reflect the loss in value.
The 14-day right does not apply to software licences or digital downloads once you have started the download or activated the licence, or to sealed items that cannot be returned for hygiene reasons once unsealed, such as implantable RFID chips.
Model withdrawal form
To RedKit Labs, [address: to confirm], support@redkitlabs.com:
I hereby give notice that I withdraw from my contract for the sale of the following goods: (product names).
Ordered on (date) / received on (date). Order number: (number).
Name, address, and date.
Customers outside the EU and UK
You can return unused products in their original packaging within [return days: to confirm] days of delivery. Email support@redkitlabs.com first with your order number and we will send return instructions. Restocking fee: [restock fee: to confirm]. Return shipping is paid by you unless the product is faulty or we sent the wrong item.
Faulty products
If a product does not work when it arrives, email support@redkitlabs.com with your order number, a description of the problem and, if you can, a photo or video. We will send a replacement or refund, and we pay the return shipping.
Many devices can be fixed with a firmware reset or update. We may ask you to try the manufacturer’s recovery steps first, and we will help you through them.
Warranty
Branded products are covered by the manufacturer’s warranty. The length and terms are set by each manufacturer and are listed in the product documentation. For a warranty claim, email support@redkitlabs.com and we will handle it with the manufacturer for you, or tell you how to claim directly if that is faster.
In the EU and UK you also have a legal guarantee. Products must match their description and work as expected for a reasonable time, and for at least 2 years from delivery in the EU. Some countries give longer, for example 3 years in Spain. This is in addition to any manufacturer warranty.
The warranty does not cover damage caused by modification, physical damage, liquid, incorrect power supplies, or firmware not supplied or approved by the manufacturer.
Business orders
Returns of business orders, including purchase orders, follow the terms agreed in your quote. If none were agreed, the rules for customers outside the EU and UK apply.