Last updated: 2 November 2026
Where we ship from
Orders ship from [ship from: to confirm].
When your order ships
In-stock orders are dispatched [dispatch: to confirm]. Orders for restricted products ship once your organisation is verified (see restricted products). If part of your order is on backorder, we will tell you by email and you can choose to wait or to receive the in-stock items first.
Carriers and tracking
We ship with [carriers: to confirm]. Every order is tracked. You will receive the tracking number by email when your order is dispatched, and you can also see it under Orders in your account.
Shipping costs
Shipping costs are calculated at checkout from the delivery address and the weight of your order. You see the full cost before you pay.
Packaging
We ship in plain outer packaging with no product names or images on the outside.
Customs, duties and import taxes
For deliveries to a different country from the one we ship from, import duties, taxes and customs fees may be charged when the parcel arrives. Unless checkout shows that duties are included, these charges are paid by the recipient. They are set by the destination country, not by us.
Some countries restrict the import of radio equipment, encryption devices or lock picks. Please check before ordering (see export and import compliance). If a parcel is refused by customs or not collected, we refund the product price once it is returned to us. Shipping costs and any return or disposal charges are not refunded.
Countries we do not ship to
We cannot ship to sanctioned countries and regions. The current list is on our export and import compliance page.
Lost or damaged parcels
If your parcel arrives damaged, keep the packaging and email photos to support@redkitlabs.com within 7 days of delivery. If tracking has not updated for 10 business days, email us and we will open an investigation with the carrier. If the carrier confirms the parcel is lost, we send a replacement or a full refund.